GDPR Privacy Policy
Effective Date: May 29, 2026
Last Updated: May 29, 2026
At SureMail AI, we are committed to protecting your privacy, safeguarding personal information,
and complying with the General Data Protection Regulation (GDPR) and applicable international
data protection laws.
This GDPR Privacy Policy explains how SureMail AI ("SureMail AI," "Company," "we," "our," or "us")
collects, uses, processes, stores, transfers, and protects personal data when users access or use
our website, applications, APIs, AI-powered email deliverability tools, inbox monitoring systems,
automation services, and related platform features.
By accessing or using SureMail AI services, you acknowledge and agree to the practices described
in this Privacy Policy.
1. Company Information
- Company Name: SureMail AI
- Website: https://suremailai.com/
- Support Email: support@suremailai.com
- Privacy Contact: privacy@suremailai.com
SureMail AI acts as the Data Controller for personal data collected through its platform and services.
2. Scope of This Policy
This Privacy Policy applies to:
- Website visitors
- Registered users
- Customers and subscribers
- API users
- Business partners
- Customer support inquiries
- Individuals located within the European Economic Area (EEA)
- Users interacting with SureMail AI services globally
This policy applies to personal data processed through:
- Website usage
- User accounts
- Email integrations
- Deliverability monitoring systems
- AI-powered automation tools
- APIs and integrations
- Customer support channels
- Billing and subscription management
3. Definitions
Personal Data
Any information relating to an identified or identifiable individual.
Processing
Any operation performed on personal data including collection, storage, organization, analysis, transfer, use, or deletion.
Data Subject
An individual whose personal data is processed.
Data Controller
The entity determining the purposes and means of processing personal data.
Data Processor
A third party processing personal data on behalf of the controller.
4. Information We Collect
A. Information You Provide Directly
- Full name
- Email address
- Company name
- Business address
- Billing information
- Payment details
- Phone number
- Account credentials
- Support communications
- Customer service requests
- Communication preferences
B. Email Account & Integration Data
- SMTP credentials
- IMAP connection details
- OAuth authentication tokens
- Email metadata
- Message headers
- Delivery reports
- Bounce data
- Spam placement indicators
- Inbox engagement signals
- Sender reputation metrics
- Domain authentication data (SPF, DKIM, DMARC)
SureMail AI does not sell personal email data to advertisers or data brokers.
Users are responsible for ensuring they have lawful authorization to connect email accounts
and process recipient data through the platform.
C. Automatically Collected Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Geographic region
- Referring URLs
- Session activity
- Login timestamps
- Pages visited
- Platform interactions
- Performance and diagnostic logs
D. AI & Automation Processing Data
- Email interaction patterns
- Engagement signals
- Inbox placement results
- Spam detection indicators
- Deliverability diagnostics
- Sender reputation metrics
- Automation workflow activity
5. Legal Basis for Processing
| Legal Basis |
Description |
| Consent |
User voluntarily provides consent |
| Contractual Necessity |
Required to provide requested services |
| Legitimate Interests |
Security, fraud prevention, analytics, and service optimization |
| Legal Obligation |
Compliance with applicable laws and regulations |
6. How We Use Personal Data
- Provide email deliverability services
- Improve inbox placement performance
- Monitor sender reputation
- Detect spam placement issues
- Operate automation systems
- Manage customer accounts
- Provide customer support
- Process subscriptions and payments
- Prevent fraud, abuse, and unauthorized access
- Secure platform infrastructure
- Improve product functionality and performance
- Maintain system logs and diagnostics
- Comply with legal obligations
7. Email Deliverability & Automation Services
- Generate automated engagement workflows
- Analyze inbox placement trends
- Monitor sender reputation signals
- Track deliverability performance
- Detect spam-related indicators
- Evaluate email authentication configurations
SureMail AI strictly prohibits the use of its services for spam,
phishing, fraudulent activity, or unlawful email practices.
8. Google & Microsoft Integrations
SureMail AI may integrate with Google Workspace, Gmail, Microsoft Outlook,
or Microsoft 365 services through OAuth authentication.
- Email deliverability monitoring
- Inbox placement analysis
- Sender reputation management
- Email automation workflows
SureMail AI does not use Google Workspace API data or Microsoft API data
to develop, improve, or train generalized AI or machine learning models.
9. Cookies & Tracking Technologies
- Essential cookies
- Security cookies
- Analytics cookies
- Preference cookies
- Performance cookies
10. Data Sharing & Third-Party Services
- Cloud hosting providers
- Payment processors
- Analytics providers
- Infrastructure vendors
- Monitoring services
- Customer support platforms
- Email service providers
11. International Data Transfers
- Standard Contractual Clauses (SCCs)
- Encrypted communications
- GDPR-compliant agreements
- Secure infrastructure controls
12. Data Retention
Personal data is retained only as long as necessary to provide services,
comply with legal obligations, resolve disputes, and prevent abuse.
13. Your GDPR Rights
- Right to access personal data
- Right to correct inaccurate information
- Right to request deletion
- Right to restrict processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge complaints with a supervisory authority
Email: privacy@suremailai.com
14. Account Deletion
Users may request account deletion by contacting:
support@suremailai.com
15. Security Measures
- SSL/TLS encryption
- Secure cloud infrastructure
- Firewall protection
- Access controls
- Authentication systems
- Role-based permissions
- Continuous monitoring
- Vulnerability assessments
- Data encryption
- Security logging
16. Data Breach Procedures
- Investigate incidents promptly
- Mitigate risks and damages
- Notify authorities where legally required
- Inform affected users when necessary
17. Automated Decision-Making
- Detect spam patterns
- Monitor deliverability metrics
- Analyze engagement indicators
- Improve automation effectiveness
- Prevent abuse and fraud
18. Children's Privacy
SureMail AI services are not intended for individuals under the age of 16.
19. Third-Party Links
We are not responsible for the privacy practices, content,
or security of third-party websites or services.
20. Data Processing Agreement (DPA)
Business customers may request a Data Processing Agreement (DPA) by contacting:
privacy@suremailai.com
21. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect regulatory,
operational, security, or service-related changes.
22. Contact Information
- Company: SureMail AI
- Website: https://suremailai.com/
- Support: support@suremailai.com
- Privacy Requests: privacy@suremailai.com
23. Governing Law
This Privacy Policy shall be governed and interpreted in accordance with
applicable international privacy and data protection laws, including GDPR where applicable.