Terms & Conditions

Effective Date: May 13, 2026

Last Updated: May 13, 2026

1. Introduction

Welcome to SureMail AI ("Company", "we", "our", or "us").

SureMail AI provides AI-powered email infrastructure, communication tools, automation services, analytics, and related software solutions.

Website: https://suremailai.com/

By using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Eligibility

You must be at least 18 years old to use SureMail AI services.

By using our platform, you represent that:

• You have legal authority to enter into agreements.
• You will comply with all applicable laws and regulations.
• You will provide accurate and complete information.

3. User Accounts

To access certain features, you may be required to create an account.

You are responsible for:

• Maintaining account confidentiality
• Protecting login credentials
• All activities occurring under your account
• Providing accurate account information

We reserve the right to suspend or terminate accounts that violate these terms.

4. Services Provided

SureMail AI may provide:

• Email infrastructure services
• AI-powered automation tools
• Email optimization systems
• Analytics and monitoring
• API integrations
• Cloud-based communication tools
• Spam detection and filtering

We reserve the right to modify, suspend, or discontinue any service at any time.

5. Acceptable Use Policy

You agree NOT to use SureMail AI for:

• Spam or unsolicited communications
• Illegal or fraudulent activities
• Phishing or malware distribution
• Harassment or abusive conduct
• Violating intellectual property rights
• Distributing harmful or malicious software
• Unauthorized access attempts
• Activities that disrupt platform stability

Violations may result in immediate suspension or termination without notice.

6. Subscription & Pricing

Certain SureMail AI services may require paid subscriptions.

Pricing, billing cycles, and service features may change periodically.

Subscription fees are displayed during checkout or purchase.

7. Payment Gateway & Billing

Payments for SureMail AI services may be processed through third-party payment gateways.

Supported Payment Methods

• Credit Cards
• Debit Cards
• UPI Payments
• Net Banking
• Digital Wallets
• International Payment Providers

Payment Processing

By purchasing a subscription or service, you authorize SureMail AI and its payment processors to charge your selected payment method.

Payments are securely processed through PCI-DSS compliant payment providers.

We do not directly store full payment card details on our servers.

Failed Payments

If a payment fails:

• Your subscription may be suspended.
• Access to paid services may be restricted.
• Outstanding balances may remain payable.

Taxes

Applicable taxes, GST, VAT, or governmental charges may be added to pricing where required by law.

8. Refund Policy

Unless otherwise stated, all payments are non-refundable.

Refund requests may be evaluated on a case-by-case basis.

SureMail AI reserves the right to deny refunds for:

• Policy violations
• Abuse of services
• Partially used subscription periods
• Custom enterprise services

9. Intellectual Property

All content, branding, software, designs, trademarks, logos, AI systems, and platform technologies remain the exclusive property of SureMail AI.

You may not:

• Copy or redistribute platform content
• Reverse engineer software
• Resell services without authorization
• Use branding without written permission

10. Data Privacy

Your use of SureMail AI is also governed by our Privacy Policy and GDPR Policy.

By using our services, you consent to the collection and processing of information as described in those policies.

11. Service Availability

We strive to maintain reliable service availability, but we do not guarantee uninterrupted or error-free operation.

Scheduled maintenance, technical issues, or external factors may affect service availability.

12. Limitation of Liability

To the maximum extent permitted by law, SureMail AI shall not be liable for:

• Indirect or consequential damages
• Loss of revenue or profits
• Business interruptions
• Data loss
• Service downtime
• Unauthorized access

Use of our services is at your own risk.

13. Indemnification

You agree to indemnify and hold harmless SureMail AI, its employees, affiliates, and partners from claims, damages, liabilities, or expenses arising from:

• Your use of services
• Your violation of these terms
• Your violation of applicable laws
• Your misuse of the platform

14. Termination

We reserve the right to suspend or terminate access to our services at any time, with or without notice, for violations of these Terms & Conditions.

15. Third-Party Services

SureMail AI may integrate with third-party services or software.

We are not responsible for the availability, security, or practices of third-party platforms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted under applicable laws.

Any disputes arising from use of SureMail AI services shall be subject to the jurisdiction of competent courts.

17. Changes to Terms

We may update or modify these Terms & Conditions periodically.

Continued use of our services after updates constitutes acceptance of revised terms.

18. Contact Information

If you have questions regarding these Terms & Conditions, please contact us:

• Company: SureMail AI
• Website: https://suremailai.com/
• Email: support@suremailai.com
• Billing Support: billing@suremailai.com